Shipping

Please note that shipping costs, whether it be for delivery or a return, are at your expense (unless otherwise stipulated on the item and on your invoice). Shipping costs are non-refundable. Your delivery address, and the delivery service you select at checkout, may impact the shipping/delivery time and cost. Please contact us if you require any assistance or further information.

 

Returns, Refunds & Replacements

Please contact us prior to making any returns, whether it be for refund, replacement or repair as there are certain situations where the item may not be eligible. e.g.:

  • Post-installation
  • Signs of use
  • Sale item
  • Discontinued item
  • Not in its original condition, is damaged or missing parts for reasons not due to our error
  • Not returned within 7 days after purchase
  • No invoice or proof of purchase
  • Not purchased on our Flexi-plan
  • Item out of warranty